Your pet deserves the world.
The world's first full-service travel concierge for pets: air, ground, and every route in between.
Pet travel platform
Paws en route is a full-service concierge for pets who travel.
Real experts, real care
Our travel coordinators have shepherded thousands of pets across borders. Every trip is handled by a real person who knows your pet's file. No bots, no templates.
Peace of mind, guaranteed
We manage health certificates, customs clearance, airline coordination, and ground routing end to end. If anything changes, we handle it at no extra charge.
How we travel
Live updates as your pet journeys.
Your pet's status, always in reach.
From the moment we collect your pet to the moment they arrive, your concierge sends photo and text updates at every milestone: security, boarding, landing, and handover.
Every detail logged, every step verified.
Paws en route maintains a full digital record of your pet's journey: health checks, flight legs, and customs timestamps, so you always have a complete audit trail.
Experts available around the clock.
Our team operates 24/7 across time zones. If a flight is delayed or a document needs updating, we resolve it immediately, without waiting.
Transparent pricing
No subscriptions. Just one clear trip fee.
We quote your trip upfront: coordination, documentation, and concierge all included. No surprise fees at the end.
Full service
Hand us the carrier. We handle the rest.
Paperwork to pickup, handled by specialists who have done this thousands of times.
01
Health documentation
Our veterinary coordination team prepares USDA-endorsed health certificates, confirms ISO microchip compliance, and files all import permits required by your destination country.
02
Flight coordination
We only work with carriers that pass our animal safety audit. We navigate breed restrictions, temperature embargoes, and advise on in-cabin versus cargo decisions for every route.
03
Customs & quarantine
International pet import rules are complex and country-specific. We submit pre-arrival documentation to customs authorities and manage quarantine logistics wherever required.
04
Door-to-door delivery
From tarmac to your arms. Our ground team ensures a seamless handover at arrival. Real-time photo updates keep you connected every step of the way.
Service Guarantee
Absolute Accountability.
Travel is unpredictable. Our response never is. When flight delays strike or customs holds up paperwork, our concierge team works until your pet's journey is complete.
“Sofia made what seemed impossible feel completely effortless. Every document was ready, every checkpoint was covered. We landed in Paris and they handed us Rosie without a single delay.”
— Maria K., Paris relocation
“Sofia made what seemed impossible feel completely effortless…”
— Maria K., Paris
Your dedicated concierge
One person. Total responsibility.
Every Paws en route trip is assigned a named concierge: a real person who owns your pet's journey from first consultation to final delivery. They're available by text or call, and they know your file.
Where your pet can go
Travel to 50+ destinations.
FAQ
Everything you need to know.
No question is too small — we've helped thousands of families travel with their pets.
Have a question we didn't answer?
Our pet travel specialists have helped thousands of families navigate every rule, form, and flight. We're here for yours too.
Usually responds within a few hours.
